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Showing posts from February, 2019
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Celebrate Nyepi Day  With Us 6 March  to 9 March 2019 Truly Indonesian " Stay,   Eat,   Play ,   Shop &   Experience " Come Feel the Difference. Stay, Create & Experience Yourself The Grand Sahid Jaya Hotel in the heart of Jakarta offering great value & experiences Book Now   Share Via:   Check out my website  

Tips for hotels on how to give customers a rewarding experience

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SOME CONTENT PROVIDED BY JOSEPHINE WAWIRA,-HOSPITALITY.ORG Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive will surge your customer retention and the opposite is also true. Analysts say that visitors trust online reviews just as much as personal recommendations, especially those provided on OTAs . Also, more hotel guests find after  booking direct  with the hotel they find that they get better service, more opportunities for upgrades and find the best rates available online by  booking direct.  One such hotel that excels at guest satisfaction is,  The Grand Sahid Jaya Hotel-Jakarta   The Grand Sahid Jaya Hotel-Jakarta .  is located in the golden triangle in the heart of Jakarta. This hotel believes that building  memorable gues