SOME CONTENT PROVIDED BY JOSEPHINE WAWIRA,-HOSPITALITY.ORG Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive will surge your customer retention and the opposite is also true. Analysts say that visitors trust online reviews just as much as personal recommendations, especially those provided on OTAs . Also, more hotel guests find after booking direct with the hotel they find that they get better service, more opportunities for upgrades and find the best rates available online by booking direct. One such hotel that excels at guest satisfaction is, The Grand Sahid Jaya Hotel-Jakarta The Grand Sahid Jaya Hotel-Jakarta . is located in the golden triangle in the heart of Jakarta. This hotel believes that building memorable gues
